Support Engineer la XWiki în Iasi

About the position
Integrated with the Support & QA team, you will be working on several aspects of the support services in the objective of filling in the following missions:
* Provide clients support and technical solutions (via mail, instant messaging, phone or conferencing)
* Report development status to our clients
* Report issues to the development teams
* Report or dispatch tasks on complex issues
* Continuously have a general understanding of the XWiki product and the client environments
* Write technical documentation regarding common issues and procedures, both in French and in English

Technical requirements
* You have good programming skills and good database knowledge
* You have a working knowledge of web technologies (HTML, XML, Javascript, CSS, HTTP)
* You're aware of web server configuration (Apache Web server, Servlet containers)
* You know or can learn how to use JIRA (or a similar bug-tracking tool)
* You're aware of the software development cycle (requirements, specs, design, testing, deployment, maintenance, etc.)

Other expected skills
* Your verbal and written English skills allow a fluent communication with the international team
* French is considered a plus if you can write short and detailed descriptions of how our features work
* You're self motivated and eager to learn fast about pretty much anything we throw at you
* You know how to deliver on time - but you're not afraid to tell your manager when you're running late

Benefits
* This position can be either part time (30 h/week) or full time (40 h/week)
* XWiki is an international company, you will work in a tight collaboration with our teams in Iasi and Paris
* You will have the opportunity to participate to the improvement and evolution of our Open Source technology and products learning from a much wider community of developers.
* We offer a good compensation package with a competitive salary and bonuses based
on performance.

Apply for this position
* If you are interested in this job position, or for more information about it, please contact us at jobs@xwiki.com.

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