Support Engineer Developer la Mondojob HR în Bucuresti

Mondojob, human resource consulting company, is recruiting for his client, an american-based multinational computer technology corporation - Support Engineer Developer - Bucharest.

For further information and other opportunities, please check our website: www.mondojob.ro



Candidate Profile:
Working knowledge of programming and troubleshooting (+2 years) in at least 2 out of the following technologies:
Client Development, Visual C++, Visual C#, Visual Studio, ASP.Net
1 year of proven technical support experience in Client Development, Visual C++, Visual C#, Visual Studio, ASP.Net.
Microsoft Certified Application Developers (MCADs) would be an advantage.
Excellent demonstrated customer service skills.
Strong working knowledge of English and German (written) it’s a must;
Proven technical writing skills.
Passion for sharing technical information, writing technical solutions.
Comfortable with public authoring.
Preferable: knowledge of or participant in online forums.


Responsibilities:
Responsible for delivering support for Forum community users across Europe (specially German speaking users).
The primary focus will be ensuring that all customers are very satisfied with the effectiveness and efficiency of the forum support they receive.
Deliver timely and high quality forum responses using knowledge of the products.
Develop a relationship with the technical peers for the technology supported and related technologies in order to ensure improved collaboration and satisfaction in support.
Effectively search internal Knowledge Management Systems for solutions.
Continuous learning and remain current in relevant product offerings necessary for assignment. It may include significant emphasis on multi-product and/or cross-platform support.
Capability to search through multiple forums to determine threads/issues that have been reopened, need retiring, require escalation, that are new and those needing to be assigned.
Assist Forum Program Manager in developing forum business strategies with all groups involved.

Benefits:
In-depth training.
Access to emerging products and technologies.
Developing a level of product knowledge well above the average system administrator.
Life insurance and medical program.
Lunch vouchers.
Mobile phone and laptop.
Competitive salary package.

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