Support Agent & Technical Writer la XWiki Software în Iasi

About the position

Integrated with the Support team, you will be working on several aspects of the support services in the objective of filling in the following missions:
* Provide clients support and technical solutions (via mail, instant messaging, phone or conferencing)
* Report development status to our clients
* Report issues to the development teams
* Report or dispatch tasks on complex issues
* Continuously have a general understanding of the XWiki product and the client environments
* Write technical documentation regarding common issues and procedures, both in French and in English

Technical requirements

* You have basic programming skills and basic database knowledge
* You're familiar with web technologies (HTML, XML, Javascript, CSS, HTTP)
* You're aware of web server configuration (Apache Web server, Servlet containers)
* You know or can learn how to use JIRA (or a similar bug-tracking tool)
* You're aware of the software development cycle (requirements, specs, design, testing, deployment, maintenance, etc.)

Other expected skills

* You're fluent in French and can write short and detailed descriptions of how our features work
* Your verbal and written English skills allow a fluent communication with the international team
* You're self motivated and eager to learn fast about pretty much anything we throw at you
* You know how to deliver on time - but you're not afraid to tell your manager when you're running late

Benefits

* This position can be either part time (30 hours per week), either full time (40 hours per week)
* XWiki is an international company, you will work in a tight collaboration with our teams in Iasi and Paris
* You will have the opportunity to participate to the improvement and evolution of our Open Source technology and products learning from a much wider community of developers.

Apply for this position
* If you are interested in this job position, or for more information about it, please contact us at jobs@xwiki.com.

Detaliile privind aplicarea la acest anunţ au fost ascunse, dat fiind că anunţul nu mai este de actualitate.