Senior Support Engineer la Computaris în Bucuresti/Galati

Main purpose of the job:
You will be involved in supporting a large range of software products in the field of mobile telephony, mobile commerce, telecoms messaging and telecoms interworking using state-of-the-art technologies.


Responsibilities:
• Provide expert level support to Computaris customers located worldwide (via telephone, defect tracking tool, email);
• Assist customers with operation and configuration of Computaris supported software;
• Ensure that the problems reported by customers are properly understood ;
• Assure that the investigation results are properly communicated to the customer ;
• Ensure that the proposed solutions are understood correctly by the customer ;
• Make sure problems are solved promptly within the customer SLAs;
• Achieve customer satisfaction and support metric goals;
• Fix the software based on specification documents or other helping materials and assure the defect is fixed in all the supported versions of the software;
• Create and execute software test plans;
• Enhance software created in earlier projects;
• Install and integrate software that has been developed on customers’ system;
• Update technical documentation for software that has been developed;
• Sometimes train customer support staff;
• Develop software according to agreed budgets with high quality, following Computaris quality standards based on ISO 9001;
• Agree and execute a Staff Development Concept to constantly improve professional skills relevant to Computaris business;
• Take part in an out of our third-level support rota, when required to do so by Computaris;
• Team-leading and expert in areas to be defined.

Requirements

• 4+ years experience with software development in Java, C, Oracle and Unix;
• 2+ years experience on a similar position;
• Experience with Oracle database;
• Experience with high performance systems and computer communications protocols;
• Excellent written and spoken English;
• Knowledge of scripting languages, Corba, Application Servers – an advantage;
• Experience with contact to customers;
• Knowledge of mobile telecoms;
• Dynamic, self-motivated, flexible, team player, customer friendly, systematic.


Company offers:

• Excellent remuneration
• Flexible working environment
• International projects with travel possibilities
• Work in a young and dynamic team

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