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Descriere
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Responsibilities:
- Monitor performance of the support environment
- Report issues and threats
- Provide management reporting on performance of the service process
- Draft and prepare user, system and process documentation and archive this documentation properly in line with guidelines concerning quality and service
- Make future adjustments to applications possible
- Assist in developing and coaching the current IT support team members
- Take a leading role in the support process and in the delivery improvement
- Provide IT support
- Answer and register questions from users with regard to IT Hardware and/or Software, by phone or e-mail
- Execute the incident and problem management process
- Execute and release management process regarding new or changed desktop software/hardware in order to update systems
- Configure desktop related hardware/software in order to bring desktops into use
Requirements:
- University degree
- At least 3 years experience in support area (help desk support)
- Solid IT generalist support skills
- Good understanding of financial process, operating and business challenges of financial SSC
- Leadership skills
- Fluency in English
- Process improvement capabilities
Benefits:
- Competitive salary package
- Working in a multinational company
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Pentru a aplica
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Detaliile privind aplicarea la acest anunţ au fost ascunse, dat fiind că anunţul nu mai este de actualitate.
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Acest anunţ a expirat la data de
29 octombrie 2009.
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