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Descriere
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Service Desk Agent, Incident agent and analyst, Problem agent and analyst Incident analysis, First and second-line customer liaison with the purpose of maximising the first call resolution rate. First and second-line support : remote and on-site support Recording &tracking incident information in SMT Recording &tracking Problem information in SMT Participate in reconfiguration/installation of PC environment Document operational support procedure Draft technical content for knowledge database A desktop support agent must be able to perform all tasks of a service desk operator. Manage the IT inventory
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Pentru a aplica
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Detaliile privind aplicarea la acest anunţ au fost ascunse, dat fiind că anunţul nu mai este de actualitate.
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Acest anunţ a expirat la data de
9 august 2009.
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