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Descriere
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POSITION PURPOSE AND SCOPE OF WORK:
• Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact;
• Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages;
• Proactive flagging incidents where no knowledge solution was found;
• Meeting or exceeding the level of Service when responding to all incoming incidents;
• Accurate and timely hand off to other resolving teams.
Personal Qualities:
• Excellent French language skills both verbal and written.
• Professional telephone manner.
• Basic experience in Windows NT/2000/XP, MS Office, MS based applications.
• Basic technical support experience an advantage but not necessary.
• Flexible, well-motivated team player, ability to work under pressure.
Educational Requirements:
• University level preferred.
Work pattern: we will confirm the working hours before the hiring process.
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Pentru a aplica
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Detaliile privind aplicarea la acest anunţ au fost ascunse, dat fiind că anunţul nu mai este de actualitate.
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Acest anunţ a expirat la data de
24 decembrie 2011.
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